Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to submit a return or exchange within our online Return Portal.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Some exclusions apply. See our Returns & Exchanges page for further details. 

 

Please feel welcome to contact our team for any return question at customerservice@jpressonline.com.


ORDER ISSUES & RESOLUTION
Upon receiving your order, we kindly ask that you inspect the items to ensure everything is in perfect condition. If you find any defects, damages, or discrepancies with the items you ordered, please contact us immediately. We are committed to resolve any issues promptly and ensuring customer satisfaction. 

 

LOST, STOLEN OF DAMAGED PACKAGES

If your Seel-protected package ends up lost, damaged or stolen, Seel's expert support team will assist you in refunding the order to your preferred payment method. Claims will be reviewed for approval within 1-2 business days from filing. 

Please note: If you suspect that an item you received is damaged or defective (but not due to shipping), Seel protection is not required. You can simply proceed to our Return Portal for assistance with a potential refund, exchange, or store credit. 


EXCEPTIONS & NON-RETURNABLE ITEMS 
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as intimate garments, swim trunks, beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. See our Returns & Exchanges page for a complete list of items that are ineligible for return or exchange. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items that are discounted at 30% off or more, or purchases of gift cards.

 

EUROPEAN UNION 14 DAY CANCELATION/RETURN PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


REFUNDS
Once we have received and inspected your return, we will promptly notify you regarding the status of your refund. If your return is approved, the refund will be processed to your payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to post the refund to your account. 

 

If you have not received your refund after 15 business days from approval, please do not hesitate to reach out to us at customerservice@jpressonline.com and we'll be happy to assist you.